According to my Panda contact, this effectively virtualizes all of the PC's resources.

The first step is for Cloud Cleaner to install special drivers and reboot the system. You enable it by clicking 'Advanced options' on the main window, which warns that you'll need three reboots to complete the process. If you choose no, you can further specify that it took too long, it failed to remove malware, or 'other.'Ĭloud Cleaner's trusted boot mode is designed to handle malware that resists removal by normal means. With or without reboot, at the end of the process it asks whether you're satisfied with its work. In almost every case, Cloud Cleaner wanted to reboot to complete the disinfection process. You could just click 'Clean' at this point, but it's wise to dig into the details, especially if any of them report something like 'Clean 8 of 10 elements.' In some cases I found that it detected PUPs but didn't check them for cleanup, and in every case it found more system cleaning items than it would clean by default. One or the other of these should get your system back in working order. If you can't boot Windows, or if ransomware has taken over, it offers two bootable solutions, Panda Rescue USB or Panda Rescue ISO. If you're able to boot your system to Windows, it suggests the regular Panda Cloud Cleaner or, for experts, a portable no-install edition. When you visit the product's webpage ( you get some clear choices. In testing, though, its aggressive cleanup techniques did some collateral damage. The free Panda Cloud Cleaner is specifically designed to address those situations, clearing out problem malware and allowing you to install ongoing protection. Others, called ransomware, take over the whole computer and demand money before they'll release it. Some malicious programs target antivirus installers, preventing you from installing protection or running a scan. If you put off installing antivirus software until after your system is pwned by malware, you may find yourself in a bind.

After fix by tech support, trusted boot scan rendered that same system unbootable again again solved by tech support.

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